Help

Something’s off? Let’s find it together. A few choices are usually enough.

Looking for an explanation?

How ingredients work, why a recipe succeeds and the tutorial — you’ll find it all in “Why does this work?”.

What isn’t working?

Recipe and score — Score, grams, DEMO, saving
Ingredients and scanning — Code, label photo, missing ingredient
Production and label — Scale, steps, batch, label
Shop and orders — Order, delivery, invoice
Account and plan — Sign-in, payment, plan change
Something else — It isn’t on the list

Report a problem

Describe what happened and on which screen. If it’s a problem with a batch or a recipe, add its name and version — that makes the problem easier to check.