Version: 0.5 · Prepared on: 2026-10-25 · Effective from: 29 October 2026
1. Contracting party and eligibility
gellatti is a brand of PINGÜINO GLOBAL S.L., tax ID B19879501, Carrer dels Caputxins 11, 07002 Palma, Illes Balears, Spain. Contact: info@gellatti.com. Registry details: Mercantile Registry of Palma de Mallorca, sheet PM-100616. You may open an account and contract if you are at least 18 and have sufficient legal capacity. When acting for a business, you must be authorised and declare that capacity. HOME and PRO may be bought by individuals or businesses; the plan name or a tax identifier does not exclude mandatory consumer rights.
2. What you receive
gellatti is a web application supporting ice-cream formulation and preparation. The plan, features, limits, compatibility, price, duration and requirements are presented before purchase and form part of the contract. Current prices and limits: HOME EUR 9.99/month or EUR 49/year (HOME launch price EUR 7.99/month or EUR 39/year when available); PRO EUR 24.99/month or EUR 199/year (founding PRO EUR 19.99/month or EUR 149/year when available); AI photo recognition: HOME 20 and PRO 100 per day. Any change is published as a new version. Additional paid features are not charged without acceptance. Demo uses illustrative figures, not an exact production recipe. Eligible invitation codes provide 30 days of HOME without automatic paid renewal.
You need internet access and a compatible browser; camera functions require the relevant permission. Private recipes are not automatically published or used to train AI. Community and partner features have specific rules accepted when using them.
3. Order, price and confirmation
You can check and correct details before confirmation. The total, applicable taxes, billing period and any delivery costs and timing are displayed. Consumer offers in the EU include applicable taxes. Other-market tax arrangements are disclosed before payment without hidden mandatory costs.
The final button clearly indicates an obligation to pay. After accepting the order, we provide an email confirmation on a durable medium with the product, amounts, dates, accepted terms version and withdrawal information. A link to a page that can change does not replace that copy.
4. Subscription and changes
HOME and PRO renew automatically for the disclosed period and price until renewal is cancelled. Cancel through Account → Plan and billing; if that function fails, contact info@gellatti.com before renewal. Access continues until the end of the paid period. Cancelling the next period does not itself request a refund for the previous period; withdrawal and complaint rights remain.
An eligible partner offer may give an initial 15-month period for the advertised annual price; later periods are 12 months, not 15. Monthly-to-annual conversion first shows recognised payments, the amount due and exact new dates. The benefit is not silently restarted. Founding continuity is preserved under the accepted offer; once the subscription ends, a new purchase uses the then-available offer. Material price or term changes are disclosed before taking effect with legally required options and notice. The paid period is not changed retrospectively.
We send legally required renewal and cancellation-deadline notices and clearly show the dates. Customer-requested changes are not executed until their financial effect has been shown and confirmed.
5. Immediate start and withdrawal
Consumers have the statutory withdrawal period, normally 14 days for distance contracts covered by EU rules. You may expressly request an earlier start. Access, login or initial use of an ongoing subscription does not automatically remove that right. Where permitted and after all legal requirements are met, withdrawing after requesting immediate start may require payment only for the proportion already provided. “Withdrawal and returns” contains the rules and form.
One-off digital content is treated separately: loss of the right applies only when all requirements for prior consent, acknowledgement and confirmation are satisfied. Downloading an included PDF with no separate price does not remove withdrawal rights for HOME/PRO.
6. Shop and delivery
Starter Pack is a physical product with composition and availability shown for the market. Components, quantities, mandatory food information, costs, destinations and delivery commitments appear before purchase. Packing and shipping are carried out by PINGÜINO GLOBAL S.L. or a logistics provider acting on its behalf; the dispatch origin and any market restrictions are shown before purchase. Returns go to Carrer dels Caputxins 11, 07002 Palma, Illes Balears, Spain. Preorders state an agreed delivery date or period, not an indefinite wait. Delays and non-supply are handled according to law, including applicable termination and refund rights.
Infopak is a market-specific PDF included at 0 EUR separate price for eligible HOME/PRO accounts, ordered in the shop and downloaded from the order; email notifies availability. The offer specifies language, version and requirements. Temporary links can be renewed from the order; expiry of a link does not mean loss of the document.
7. Conformity, support and liability
We provide the contracted service and products with statutory conformity rights. Where conformity is lacking, applicable remedies may include bringing the service or goods into conformity, price reduction or termination and refund. We provide required updates, including security updates. Changes to an ongoing digital service require a valid reason, information and respect for statutory consumer rights.
gellatti is an assistance tool: calculations, AI readings, nutritional estimates, preparation guidance and draft labels depend on inputs and may need verification. They are not laboratory analysis, food certification or medical advice. Anyone preparing or selling food must check ingredients, allergens, hygiene, storage, equipment and applicable requirements. This does not remove our duty to provide the contracted service or exclude liability for breach. Nothing limits rights or liability that cannot lawfully be excluded.
Send complaints to info@gellatti.com. We respond within applicable legal deadlines. We reply to complaints within 15 calendar days at most. We are not members of any alternative dispute resolution body; if a complaint is not resolved, we will name the competent body where the law requires it. Where required after an unresolved complaint, we provide information about the appropriate alternative dispute body; we do not claim membership without it. If you are a consumer, official complaint forms (hojas de reclamación) of the Government of the Balearic Islands are available to you: request them at info@gellatti.com and we will send them to you free of charge. You may also complain directly to the Dirección General de Consumo or to the consumer information office (OMIC) of your municipality.
8. General rules, law and versions
Do not use the account for unlawful activities, unauthorised access or infringement of others' rights. Abuse restrictions are reasoned and proportionate with applicable safeguards. Software access does not transfer intellectual property; your recipes remain subject to your own rights and the specific licences you grant.
Spanish law applies without depriving consumers of mandatory protection in their country of habitual residence. Consumers are not required to sue exclusively in Palma; legally competent courts remain available. For genuine business transactions these terms do not grant a voluntary 14-day withdrawal right, but any mandatory protection also applying to that buyer remains.
Spanish is the source text. Translations and information supplied when contracting cannot be used to reduce mandatory rights or evade local language requirements. We preserve the accepted version; a new version does not retrospectively replace the contract. Material changes requiring acceptance are expressly presented.
9. Refer a friend (PRO days)
With your personal link (Account → “Refer a friend”) you can invite other people. When the invited person makes their first paid HOME or PRO purchase, you receive free PRO days: 7 days for a monthly plan and 30 days for an annual plan. Only each person's first paid purchase counts; failed, unpaid or refunded purchases and self-referrals earn no days. If you already have paid PRO, the days are banked and applied later; otherwise they start immediately. Days cannot be exchanged for money and never change anyone's billing cycle. If a purchase is refunded later, pending days are cancelled, but access already enjoyed is not taken back. This programme is separate from the partner programme and pays no commission.