Version: 0.3 · Prepared on: 2026-09-29 · Effective from: 1 October 2026
Consumers and notice
For distance contracts covered by EU withdrawal rights, you have 14 calendar days to withdraw without giving a reason. Greater or different mandatory protection under your applicable law remains. For services, time runs from conclusion; for goods, from receipt by you or your nominated third party other than the carrier, subject to specific rules for split deliveries. Failure to provide required information may extend the period as the law provides.
Send an unequivocal notice to info@gellatti.com or PINGÜINO GLOBAL S.L., Carrer dels Caputxins 11, 07002 Palma, Illes Balears, Spain. You may use the accompanying form or online withdrawal function. Sending before the deadline is sufficient; prior authorisation is unnecessary. We confirm receipt on a durable medium.
HOME/PRO services
Requesting immediate start does not itself remove withdrawal rights. If you withdraw in time after expressly requesting an early start and receiving the required information, only a proportionate charge for services already provided may apply where permitted. No such charge is imposed without those conditions. An ongoing subscription is not fully performed by the first login.
Withdrawal and cancellation of the next renewal are different actions. Cancel renewal through Account → Plan and billing; to withdraw, state that decision. A statutory refund is not converted into shop credit without agreement.
Physical goods
Return goods within 14 days after giving withdrawal notice unless we arrange collection. Return address: Carrer dels Caputxins 11, 07002 Palma, Illes Balears, Spain. The customer bears the direct cost of an ordinary return, except for defects, our error or a different legal rule. You may be responsible for diminished value resulting from handling beyond what is needed to establish nature, characteristics and functioning, subject to law.
Not all food is excluded. Only an applicable statutory exception for the particular product is used, for example rapidly deteriorating/expiring goods or genuinely sealed goods unsuitable for return for health or hygiene reasons after the seal is removed. Opening the shipping carton alone is not enough. Defective or incorrect products retain statutory remedies even where ordinary withdrawal is excluded.
Refund
We refund the amounts due, including standard delivery where applicable, without undue delay and within 14 days after notice. A premium delivery supplement you chose over standard delivery need not be refunded where the law does not require it. For goods, we may withhold repayment until receiving them or proof of return, whichever occurs first, unless we collect them. We use the same payment method unless a valid agreement permits another method without consumer fees.
PDFs and other digital content
Loss of withdrawal rights for digital content not supplied on a physical medium requires the specific legal conditions, not a blanket checkbox for every purchase. Current Infopak has a 0 EUR separate price and cannot remove rights for the subscription including it. Any future separately sold PDF needs specific information and, where applicable, consent before delivery.
Complaints
These rules do not replace conformity guarantees or other statutory rights. Complaints remain possible after the ordinary withdrawal period ends. Contact info@gellatti.com. No additional voluntary returns are granted for business transactions by this document; applicable legal rights remain.